TESTING
Shortly after The Monitoring Company begins monitoring your system, you should test your alarm to ensure that we are receiving signals. Also, periodic alarm testing may detect problems in your system that can be easily and quickly solved.TESTING PROCEDURE:
1. Call CUSTOMER SERVICE: Be prepared with your passcode.
2. Tell the Customer Service Representative that you would like to place your system on TEST. Do not TEST your system until you have notified CUSTOMER SERVICE.
3. The Customer Service Representative will place your account in TEST mode for one hour.
4. Arm your system as if you were leaving.
5. Wait for the exit delay to expire.
6. Open a protected zone, such as a door or window or create movement in front of a motion detector.
7. Wait at least 30 seconds after the siren sounds before turning off your alarm.
8. Call CUSTOMER SERVICE to verify that the signal was received. TEST YOUR ALARM EVERY 30 DAYS.
1. Call CUSTOMER SERVICE: Be prepared with your passcode.
2. Tell the Customer Service Representative that you would like to place your system on TEST. Do not TEST your system until you have notified CUSTOMER SERVICE.
3. The Customer Service Representative will place your account in TEST mode for one hour.
4. Arm your system as if you were leaving.
5. Wait for the exit delay to expire.
6. Open a protected zone, such as a door or window or create movement in front of a motion detector.
7. Wait at least 30 seconds after the siren sounds before turning off your alarm.
8. Call CUSTOMER SERVICE to verify that the signal was received. TEST YOUR ALARM EVERY 30 DAYS.
FALSE ALARMS PREVENTING FALSE ALARMSTo help prevent false alarms:
* Use care when entering your code into your keypad.
* Make sure all doors and windows are secured.
* Enter and exit before your delay times expire.
* Tell everyone who will be operating the system how to arm and disarm the system, what to do in event of a false alarm, and your passcode.
FALSE ALARM PROCEDURE
Follow these steps if you do trigger the alarm accidentally.
1. Keep your phone lines clear for our phone call.
2. When we call, tell the dispatcher your passcode
GUARD AGAINST FALSE ALARMS!
If police are dispatched to a false alarm it could result in a city fine! Learn false alarm procedures…know your passcode.
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